Legal & Policy Documents

1.1 Acceptance

• By using the website **www.swaraadishri.in** or mobile application ("Platform") operated by **SwaraAdishri TechSolutions Pvt. Ltd.** ("Company", "we", "our", or "us"), you agree to comply with these Terms & Conditions ("Terms") along with our Privacy Policy, Refund Policy, Cancellation Policy, and Grievance Redressal Policy.
• By accessing, registering, or using our Platform, you acknowledge and agree to be legally bound by these Terms.
• If you do not agree, you must immediately discontinue use of our Services.

1.2 Nature of Services

• SwaraAdishri Society Management System is an online and mobile-based digital platform that enables housing societies, apartment complexes, commercial societies, and gated communities to manage their operations efficiently.
• Our services include modules for accounting, billing, communication, vendor management, and payment gateway integration.
• We act solely as a **technology service provider**. We do not manage, supervise, or control society funds, operations, or governance.

1.3 User Accounts and Access

• All users must register using accurate, complete, and updated information.
• Society Admins are responsible for assigning and managing access permissions to staff, members, or vendors and must validate data of society members/vendors and corresponding units/assets owned or rented by them before uploading on portal.
• Users must maintain confidentiality of their login credentials.
• Any activity performed through a registered account shall be deemed to be authorized by the account holder.
• The Company shall not be responsible for unauthorized access resulting from the user's negligence.

1.4 Authorized Use

Users agree to use the Platform strictly for lawful and intended purposes. You agree **not to**:

• Upload or distribute unlawful, defamatory, or infringing material.
• Engage in hacking, phishing, reverse engineering, or unauthorized data access.
• Interfere with or disrupt the Platform, servers, or networks.
• Use the Platform for fraudulent or misleading purposes.

All activities must comply with applicable Indian laws, including the **Information Technology Act, 2000** and rules made thereunder.

1.5 Payments and Transactions

• Society members or vendors can make payments directly to their respective societies through integrated payment gateways.
• The Company facilitates these transactions purely as a **technical intermediary**.
• All funds are credited directly to the society's designated bank account.
• SwaraAdishri TechSolutions Pvt. Ltd. does **not** hold, collect, or manage money on behalf of societies or members.
• Any disputes, chargebacks, or refund requests must be resolved between the member/vendor and the concerned **Society Admin**.

1.6 Subscription and Activation

• Societies may subscribe to the Platform via online payment, cheque, or RTGS/NEFT.
• Upon payment confirmation, the society account is activated and unique credentials are issued to the authorized Society Admin.
• Subscriptions may include free trials, post which standard billing terms apply.

1.7 Role of Society Admin

The Society Admin shall be solely responsible for:

• Maintaining updated member and unit data.
• Managing payment records and reconciliation.
• Responding to member grievances regarding billing or service use.

SwaraAdishri provides the technology infrastructure and does not interfere in society-level governance.

1.8 Intellectual Property Rights

• All Platform software, code, graphics, designs, and content are the exclusive property of **SwaraAdishri TechSolutions Pvt. Ltd.**
• No user may copy, modify, distribute, display, or exploit the Platform's intellectual property without prior written consent.

1.9 Limitation of Liability

• The Platform and all its features are provided "as is" and "as available."
• We make no warranties regarding uninterrupted service, accuracy, or suitability.
• In no event shall our liability exceed the active subscription fee paid by the society for the relevant term.
• We are not liable for indirect, incidental, or consequential damages including data loss or unauthorized access.

1.10 Service Level Commitment (SLC)

• We maintain an average uptime of **99.5%** for the Platform.
• Critical technical issues shall be acknowledged within **24 hours** and resolved within **72 working hours**, subject to the severity and impact.

1.11 Termination

The Company reserves the right to suspend or terminate user access for:

• Breach of these Terms.
• Violation of applicable laws.
• Misuse of Platform features or data.

Termination does not affect any accrued payment obligations.

1.12 Force Majeure

We shall not be liable for failure to perform any obligation caused by events beyond our reasonable control, including natural disasters, war, government orders, power outages, or internet disruptions.

1.13 Governing Law and Jurisdiction

• These Terms shall be governed by the laws of **India**.
• All disputes shall be subject to the **exclusive jurisdiction of the courts in Pune, Maharashtra**.

2.1 Subscription Refunds

• Refunds apply only if SwaraAdishri fails to activate or provide services post-payment.
• Requests must be submitted within **seven (7) days** of payment.
• Approved refunds will be processed within **nine to fifteen (9-15) working days**.

2.2 Technical Failures

• If access or service delivery fails due to a technical glitch, the issue must be reported within **seven (7) days**.
• Refunds are processed post-verification by our technical team.

2.3 Non-Refundable Cases

• Active or ongoing subscriptions.
• Change of mind or dissatisfaction unrelated to technical performance.
• Payments made by members/vendors directly to their society.

2.4 Member/Vendor Payments

• All payments made to societies via the Platform are direct transactions.
• SwaraAdishri is **not liable** to refund, reverse, or mediate these payments.

3.1 Subscription Cancellations

• Cancellations are accepted within **three (3) days** of subscription order **before service activation**.
• After activation, no cancellation or refund shall be permitted.

3.2 Automatic Suspension

We reserve the right to suspend services for:

• Non-payment of subscription fees.
• Violation of system security or policies.
• Abuse or misuse of Platform resources.

4.1 Information Collection

We collect personal details including:

• Name, email, address, and phone number.
• Society details.
• Payment metadata (processed securely via PCI-DSS-compliant gateways).

4.2 Purpose of Data Collection

Data is collected to:

• Deliver services effectively.
• Enable secure payment processing.
• Improve system performance and user experience.
• Communicate product updates, support, and compliance notices.

4.3 Data Security Measures

• We employ advanced encryption (SSL/TLS), role-based access control, regular audits, and vulnerability assessments.
• Payment information is handled exclusively by certified payment gateways.

4.4 Third-Party Sharing

• We share data only with service partners (e.g., payment processors, hosting, analytics) under strict confidentiality agreements.
• Data may be disclosed if mandated by law, government authority, or court order.

4.5 Cookies and Tracking

• Our Platform uses cookies for authentication, analytics, and performance optimization.
• Disabling cookies may limit certain features.

4.6 User Rights

Users may request access, correction, or deletion of their data by emailing support@swaraadishri.online or support@swaraadishri.online.

4.7 Data Retention

Data is retained only for as long as necessary to fulfill the purpose of processing or to meet legal obligations.

6.1 Objective

We are committed to providing timely and transparent grievance resolution for all users.

6.2 Complaint Procedure

Complaints may be submitted via:

• **Email:** support@swaraadishri.online or support@swaraadishri.online
• **Web Form:** www.swaraadishri.in/contact
• **Phone:** +91-9067393999

Each complaint should include: Name, contact, and society ID (if applicable), and a Detailed issue description.

Acknowledgment within **48 hours**, resolution within **7 working days** (subject to complexity).

6.3 Grievance Officer (As per IT Act, 2000)